Privacy Policy
Totoland Toys Privacy Policy
This Privacy Policy explains how Totoland Toys collects, uses, stores and shares personal information when you browse our website, place an order, contact us on WhatsApp or visit our Nairobi store.
Add an authentic Totoland secure-checkout, support-desk or store-service photograph.
1920 × 1200 px totoland-toys-privacy-secure-shopping.webp Recommended format: WebPHow Totoland Approaches Customer Privacy
Totoland Toys values customer trust and aims to collect only information reasonably needed to operate the store, fulfil orders, provide support and meet applicable obligations.
Transparency
We explain the main categories of information we collect and why we use them.
Responsible Handling
We use reasonable organisational and technical safeguards appropriate to our business.
Customer Choice
Customers may contact us about access, correction and marketing preferences where applicable.
Features described as future services do not become active until they are implemented and disclosed appropriately.
Types of Personal Information We May Handle
The information collected depends on how you interact with Totoland Toys.
Identity and Contact Information
Name, phone number, email address, billing address and delivery address.
Order and Account Information
Products ordered, order history, saved addresses and account details.
Website and Device Information
Browser type, device type, IP address, pages viewed, cookies and interactions.
Customer Communications
WhatsApp messages, emails, contact-form messages and voluntarily shared photos or videos.
Please do not send sensitive information that Totoland has not requested.
Why Totoland Uses Customer Information
We use personal information for legitimate operational, customer-service, security, improvement, marketing and legal purposes.
Process Orders
Confirm products, payments, delivery or collection arrangements.
Customer Support
Respond to questions, order updates and product concerns.
Delivery
Share necessary contact and destination details with riders or couriers.
Website Improvement
Understand performance, navigation and customer interactions.
Fraud Prevention
Protect customers, accounts and business systems.
Marketing With Permission
Send offers or product news where consent or another lawful basis applies.
Payment Information and Transaction Processing
Totoland may support M-Pesa and other approved payment options. Payment providers process payment information under their own systems and terms.
M-Pesa
Payment confirmations may include transaction references and status information.
Bank Transfer
Where offered, bank-transfer details are handled through approved business channels.
Cards and Future Gateways
Card details should be entered only through the approved payment gateway.
Totoland does not intentionally store complete card numbers, PINs or full payment credentials.
Website Analytics, Search and Advertising Measurement
Totoland may use configured Google services to understand performance, search visibility, product listings and advertising effectiveness.
Google Analytics
May measure visits, navigation and website engagement.
Search Console
Helps monitor search visibility and technical indexing.
Merchant Center
Supports product listings and shopping visibility.
Google Ads
May measure campaign and conversion performance where configured.
Customer Messages Through WhatsApp
Customers may choose to contact Totoland using WhatsApp for product enquiries, orders, delivery updates and support.
Enquiries and Orders
Messages may include customer contact, product and delivery information.
Photos and Videos
Customers may voluntarily share images or video for support or product assessment.
Order Updates
WhatsApp may be used for confirmations and delivery communication.
WhatsApp is a third-party service and its own privacy terms also apply.
Promotions, Newsletters and Customer Choice
Totoland may send promotional messages where permission or another appropriate legal basis applies.
Email Newsletters
Product news, offers and seasonal campaigns.
WhatsApp Promotions
Broadcasts or offers where the customer has agreed to receive them.
SMS
Future promotional SMS where consent and local requirements are satisfied.
Unsubscribe
Customers may request removal from optional marketing communications.
Future Personalised Shopping Features
Future Totoland features may use browsing, search or preference information to improve recommendations and shopping assistance.
AI Toy Finder
May suggest products based on age, interests or stated preferences.
Gift Recommendations
May assist customers in finding suitable gifts.
Smart Search
May improve search relevance and product discovery.
Product Suggestions
May show related or relevant products.
These features are informational and become active only when implemented and disclosed.
Account Information and Future Account Features
Customer accounts may store information needed to manage orders and improve convenience.
Saved Addresses
Delivery and billing addresses selected by the customer.
Order History
Past order and status information.
Wishlist
Future saved-product functionality.
Loyalty and Gift Registry
Future rewards or gift-planning features.
When Information May Be Shared
Information is shared only where reasonably necessary to operate the business, provide requested services or comply with lawful obligations.
Couriers and Riders
Contact and destination details needed for delivery.
Payment Providers
Transaction data needed to process or confirm payment.
Hosting and Technology Providers
Services needed to host, secure and operate the website.
Legal Authorities
Information disclosed where legally required or permitted.
Totoland does not sell customer information.
Requests About Personal Information
Subject to applicable law and valid exceptions, customers may contact Totoland about their personal information.
Access
Ask what personal information Totoland holds about you.
Correction
Request correction of inaccurate or incomplete information.
Deletion
Request deletion where appropriate and legally permitted.
Marketing Preferences
Change or withdraw optional marketing preferences.
Some records may need to be retained for accounting, legal, fraud-prevention or dispute-handling purposes.
How We Work to Protect Information
Totoland uses reasonable safeguards appropriate to the nature of the business and systems.
SSL Encryption
The website uses HTTPS to protect data in transit.
Password Protection
Accounts and administrative systems should use strong access controls.
Controlled Access
Access should be limited to staff or service providers who need it.
Software Updates
WordPress, themes and plugins should be maintained and updated.
No online system can be guaranteed completely secure.
Records Kept for Business and Legal Purposes
Totoland may retain transaction and communication records where reasonably necessary.
Accounting
Order and payment records needed for financial administration.
Tax
Records required for tax and statutory obligations.
Fraud Prevention
Information needed to investigate suspicious transactions.
Customer Support
Records needed to resolve enquiries or disputes.
How Long Information May Be Kept
Personal information is retained only for as long as reasonably necessary for the purpose collected, legitimate business needs and applicable obligations.
Orders
Retained as needed for fulfilment, accounting and support.
Support Messages
Retained while needed to resolve an enquiry or dispute.
Accounts
Retained while active and as required for related records.
Legal Requirements
Retained where required by law or legitimate compliance needs.
Privacy and Children's Products
Totoland sells products intended for children, but purchases and account creation should be completed by parents, guardians or other responsible adults.
Adult Purchases
Adults should place orders and manage payment or delivery information.
No Knowing Collection
Children should not knowingly submit personal information directly.
Parent or Guardian Contact
A parent or guardian should contact Totoland if a child has submitted information.
External Platforms and Service Providers
Third-party platforms may process information under their own privacy policies and terms.
Google Services
Maps, Analytics, Search Console, Merchant Center and Ads where configured.
Messaging and customer communication.
Social Media
Facebook, Instagram, TikTok, Pinterest, LinkedIn and other social platforms.
Couriers and Payments
Delivery and payment providers needed to fulfil transactions.
Contact Totoland About Your Information
Contact us to ask a privacy question or submit a request relating to your personal information.
Monday–Saturday: 8:00 AM–7:00 PM · Sunday: Closed
Read This Policy With Our Other Customer Information
Applicable laws may provide additional rights beyond this page.
Privacy Policy Status
Privacy Policy Revisions
- Version 1.0.0 Enterprise Privacy Policy introduced.
Privacy Questions and Answers
Depending on how you interact with us, we may collect contact, order, account, delivery, device, cookie and customer-support information.
No. Totoland does not sell customer information.
Payments are processed through approved channels or providers. Totoland does not intentionally store complete card numbers, PINs or full payment credentials.
You may contact Totoland to request access or correction and, where appropriate and legally permitted, deletion.
Yes. Essential, WooCommerce, preference and configured analytics cookies may be used.
AI recommendations are planned future features and do not become active until implemented and disclosed.
Call or WhatsApp +254 769 351 899, email sales@totolandtoys.co.ke or visit Veteran House, Shop 407, Moi Avenue, Nairobi CBD.
Questions About Your Privacy?
Contact Totoland Toys for assistance with a privacy question or request.